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Most items we sell come with our 30-day guarantee against defects. Defective software within this time frame will be replaced immediately, upon receipt of the defective product. Defective hardware will be replaced or repaired at our discretion. Some manufacturers, such as Hitachi, Toshiba, Compaq, IBM... must be contacted directly for product returns. Factory Refurbished items are non-returnable. Before returning any item, you must contact NEEDSOFTWARE.COM’s Returns Department via email at Support@needsoftware.com within 30 days of your invoice date for a Return Merchandise Authorization (RMA) number. No returns of any type will be accepted without an RMA number. All returns are subject to a 15% restocking fee with a minimum of $25. Defective returns that are found to be non-defective are subject to a 25% restocking fee with a minimum of $25. NEEDSOFTWARE.COM will not accept any opened, non-defective returns. All returns are subject to the following: Shipping, insurance, and handling charges are not refundable. Returns should be shipped insured, as NEEDSOFTWARE.COM assumes no liability for lost or damaged return shipments. Save your tracking numbers, as they can prove invaluable if your return is lost in transit to us. Your purchase must be returned with shipping pre-paid. A RMA number is valid for 10 days from the date issued. The RMA number must appear on your return packing label and on the outside of the shipping box. All products must be in “as-new” condition, in original packaging and with all (blank) warranty cards, manuals, cables and accessories. Software, media and consumables are not refundable unless returned unopened in original packaging with all documentation. Laser printers, inkjet printers, fax machines, opened software and special order items may only be returned for defective replacement.
MANUFACTURER’S WARRANTY
All returns and replacements must be handled directly through the manufacturer anytime after the first 30 days of invoice. Manufacturer’s warranties vary on each product. Extended warranties are available directly from select manufacturers. Manufacturer information is subject to change without notice. Please contact the manufacturer to obtain warranty information.
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